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VLC places the highest priority on Customer satisfaction and believes that our products are of the highest quality on the market. If you are not completely satisfied with the purchase of a VLC product for any reason, please let us know and we will do our very best to make it right. Simply contact your client service representative (or info@vl-pc.com), or the warranty department directly (jeff@vl-pc.com), and we will issue an RMA number for the return of the product. We will perform a full evaluation, and if a manufacturing defect is found to be the cause of failure, your item will be replaced.
Warranty Period:
pH / O2 / ORP / Conductivity electrodes - 1 year from date received
ISE solid state electrodes - 1 year from date received
ISE membrane electrodes - 6 months from date received
Please know that our warranty policy covers manufacturing defects, but does not guarantee that your product will last the full duration of the warranty period.
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